Introduction
Darussalam Holdings Sendirian Berhad (DHSB) was established in 8th July 1993. A government linked company and a subsidiary of Perbadanan Tabung Amanah Islam Brunei (TAIB) was established to cater Hajj and Umrah operation as a national pilgrimage Hajj agent. In 2001, DHSB then expanded its operations by opening the Travel and Tours Services to cater to inbound and outbound activities as well as tour packages.
Their main use:-
Communication - They use Verbal communication as their main communication. Example, customers come to Darussalam Holding's office to book their flight ticket, buy their ticket and get to know what is the best promotion going on. They also use Social media as their communication, to let their customers knows what is their promotion
Business Research - The main research of Darussalam Holdings is to surveys through
social media and websites. Hence, they also providing feedback form at their
stores for their customers to fill in. By doing it so, they would know what is need
to improve by collecting information & analyze customers’ feedbacks or comments. Darussalam Holding will get suggestion about the quality of their services whether it is good or bad. They also find ways to fight & attract
customers like promotions or discounts.
Procurements - Darussalam Holding need to get Holy water or it was called 'Air zam zam' especially everytime people coming back from umrah or hajj.
Promotion - Darussalam Holding create a promotion to attract their customers to enjoy their journey peacefully.
Twill Silk
Introduction
Twill Silk was founded in 2010. Twill silk is the ideal fabric for achieving single sided effects prints and a great base for a very popular choice of fabric bases for printed scarves, where the surface effect of the fabric brings added interest to the printed designs.
Their main uses:-
Communication - Twill silk use social media as their main communication. They interact with their customers through phone to take orders. They also use verbal communication such as face to face when they are joining events or expo.
Business Research - The main research of Twill Silk is to surveys through
social media. Hence, they also providing feedback in their social media. By doing it so, they would know what is need
to improve by collecting information & analyze customers’ feedbacks or comments. Twill Silk will get suggestion about the quality of their products whether it is good or bad. They also find ways to fight & attract
customers like promotions or discounts.
Procurements - Twill Silk get their scarves from their supplier and they need also to get sample so that they will be satisfied.
Promotion - Twill Silk attract their customers with discount especially during expo so that they will buy since Bruneians love scarves.